Política de reembolso

Due to the pandemic situation, shipping and handling might be affected. If you wish a refund but the package is on its way, you will have to wait for the package so you can sent it back to us, shipping costs are not our responsabilite. Once we get the package back, we will gladly give you the full refund of your purchase.

After you have receive the package:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary, like neck shields.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Due to the pandemic situation, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of working days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:

P.O Box 142453 Arecibo, PR 00614

Calle Santa Maria, Sec Las Canelas Bo San Daniel Arecibo PR, 00612



Janier A. Carrion Legarreta
Founder & Proprietor 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they got damaged on their way to you. If you need to exchange it for the same item, send us an email at stay.very.wet@gmail.com and send your item to: Stay Wet, POBOX 142453 Arecibo, PR 00614-2453 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Stay Wet, POBOX 142453, Arecibo, PR 00614-2453. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 We don’t guarantee that we will receive your returned item.